• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-03-2019 06:12 PM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0dx
Operating System: Microsoft Windows 10 (64-bit)

Where can I buy a replacement key for my HP Spectre x360 Convertible 13-ae0DX? The "S" key fell out and I need to buy a replacement and have it installed. 

4 REPLIES 4

‎04-04-2019 06:40 PM

HP Recommended

@charliehunt

 

Welcome to HP support community.

 

Provide the correct model number or the product number of the computer.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-04-2019 07:00 PM - last edited on ‎04-07-2019 05:29 PM by Retired

HP Recommended

the product name is the HP Spectre x360 Convertible 13-ae0dx

the serial number is [edit]

and the product number is 2LU96UA#ABA

 

Please advise how I can go about finding a replacement "S" key for my keyboard. Thank you!

Was this reply helpful? Yes No

‎04-07-2019 08:08 PM

HP Recommended

@charliehunt

 

You need to replace the entire keyboard.

Full-size island-style backlit keyboard.

Refer page no.17 in this user manual for the part number of the keyboard:- Click here

You could replace the part on your own, use the HP Partsurfer to identify the part: Click here & order it via the HP Parts store (Click here).

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-07-2019 11:16 PM

HP Recommended

Hi,

 

You can buy replacement key from www.laptopkey.com/KeyboardKeys.php/HP/Spectre%20X360/13-AE000%20(Black)/64

 

Hope this answers your concern.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.