Replacing lcd touchscreen

[ArkRoyal23]

I have an HP Pavillion x360 laptop. The screen has cracked and the backlifts have caused a small crack on the casing.

Can I replace the current touchscreen with a standard lcd?

Also is it possible to fix the backlift which caused the screen to crack?

Many thanks

[praveen196]

@ArkRoyal23 Welcome to HP Community!

I understand that you would like to replace the normal LCD screen.

I have checked the manual.

Unfortunately, it is not possible. You have to replace it with a touchscreen.

You may check with our phone support as well.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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