• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Spectre x360 15-bl000na
Microsoft Windows 10 (64-bit)

Some of they keys on my HP Spectre x360 15-bl000na have stopped working. 

 

Currently it's only the Z X C V keys which have failed. Usually I use an external keyboard at home, But not I cannot use my laptop away from home until this is fixed.

 

Is it possible to order a replacement from HP or a supplier ? What is the model number of the keyboard?

 

This should be easy to do from the HP website (i.e. order spare parts or get part model numbers) but it seems this is hidden away somewhere and the only communication available at the moment is the virtual assistant which can't help. I can't find what model the keyboard is or how to order it from HP. I can't find it via parts suppliers and there are so many HP laptops with different keyboards I can't see it browsing on EBAY.

 

 

1 REPLY 1
HP Recommended

Part 2 on p. 15 here:

 

Service Manual 

 

The problem with keyboards is that there is no replacement part called just keyboard. Its embedded in the whole top cover. And the top cover is a major job to replace. 

 

For use in the United Kingdom and Singapore 912995-031

 

All I can locate is a US English part:

 

https://www.ebay.co.uk/itm/265197311992?epid=21025579264&hash=item3dbefdd7f8:g:BpQAAOSwPYpa~bBa

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.