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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Replacment Notebookk keyboard for HP Spectre x360 15-bl000na

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12-31-2021 03:07 AM
Some of they keys on my HP Spectre x360 15-bl000na have stopped working.
Currently it's only the Z X C V keys which have failed. Usually I use an external keyboard at home, But not I cannot use my laptop away from home until this is fixed.
Is it possible to order a replacement from HP or a supplier ? What is the model number of the keyboard?
This should be easy to do from the HP website (i.e. order spare parts or get part model numbers) but it seems this is hidden away somewhere and the only communication available at the moment is the virtual assistant which can't help. I can't find what model the keyboard is or how to order it from HP. I can't find it via parts suppliers and there are so many HP laptops with different keyboards I can't see it browsing on EBAY.
12-31-2021 12:15 PM
Part 2 on p. 15 here:
The problem with keyboards is that there is no replacement part called just keyboard. Its embedded in the whole top cover. And the top cover is a major job to replace.
For use in the United Kingdom and Singapore 912995-031
All I can locate is a US English part:
https://www.ebay.co.uk/itm/265197311992?epid=21025579264&hash=item3dbefdd7f8:g:BpQAAOSwPYpa~bBa