Request for Assistance – Broken Hinge and Screen Damage on HP Victus 16-e0000 (2V8Z8AV)

[BUNNY_KINGSTON]

Dear HP Support Team,

I hope this message finds you well.

I am writing to bring to your attention a serious issue I’m currently facing with my HP Victus 16.1-inch Gaming Laptop (Model: 16-e0000, Product ID: 2V8Z8AV). I have been using this laptop for the past four years and have always handled it with the utmost care.

However, yesterday while opening the lid, I heard an unexpected snapping sound and noticed that the right hinge had broken, causing visible damage to the edge of the screen as well. This occurred suddenly and without any external force, impact, or mishandling. My laptop has never been dropped or mishandled in any way.

After researching online, I have come across numerous reports from other HP Victus users facing similar hinge-related issues, indicating this might be a common manufacturing flaw rather than user damage.

While I understand that my warranty may have expired, I kindly request no-cost assistance for this issue, either in the form of a repair or replacement. Ignoring this problem may lead to further damage, including a completely broken display, which I am hoping to avoid.

I sincerely hope HP will stand by its product quality and support long-term customers like me in such situations. I would be grateful if you could guide me on the next steps for getting this issue resolved as soon as possible.

Thank you for your time and understanding.

[Kuroi_Kenshi]

Hi @BUNNY_KINGSTON,

Welcome to the HP Support Community!

Thank you for bringing this to our attention. We truly understand how important it is to have your device working properly, and we’re here to help you.

We acknowledge your concern regarding the broken hinge and the screen damage on your HP Victus 16-e0000 (Product ID: 2V8Z8AV).

To ensure your laptop receives the proper care and a thorough diagnosis, we recommend that you visit an authorized HP Service Center. Our certified technicians will inspect the hinge and screen damage and offer the best possible solutions.

You can easily locate your nearest HP Service Center using our 🔗 HP Service Center Locator

If you have any further questions or need help scheduling a service appointment, please don’t hesitate to reach out to us again.

We’re here to support you every step of the way!

Best Regards,