Request for HP Escalation Contact – Urgent Help Needed (Edited)

[YasirAnsari]

Dear HP Team,

I am reaching out for urgent assistance regarding my ongoing case (Edited).

My HP laptop has been dead for over a month, and despite multiple communications with HP Support, the Service Head, and Customer Service, I have not received any proper response, resolution, or even basic courtesy in communication. HP Support on X.com has been stalling me for days, mentioning only that a part has been ordered — with no clear updates or action taken.

The Service Head, who was the last point of escalation shared with me, has also failed to respond to my messages or provide any assistance.

Given the lack of support at every level, I request that you kindly provide me with the official HP escalation email address or contact details for higher-level intervention so that this issue can be addressed appropriately.

I look forward to a prompt response, as the delay has already caused significant inconvenience.

Best regards,
Yasir Ansari
(Edited)

[zoey7886]

@YasirAnsari, We understand your concern with the HP Pavilion Plus 14 inch Laptop and we'll elevate this case to the concerned team for assistance, we need a few of your details to process the elevation and the same cannot be shared in a public platform, kindly check your inbox using the envelope icon next to your profile or by clicking here. 

Regards,

[YasirAnsari]

Hi @zoey7886, thank you for your response. I’ve shared the requested details as mentioned. Hopefully, my issue will be addressed. It would also be very helpful if you could share any available contact details for further escalation. Appreciate your support!

[zoey7886]

@YasirAnsari, Thank you for sharing all the requested details.

We’d like to inform you that your case has already been escalated to the concerned team, and the part required for your HP Pavilion Plus 14-inch Laptop is currently expected to arrive at the warehouse by 2nd May 2025.

We truly understand the inconvenience caused and appreciate your patience. Rest assured, we are actively monitoring your case to ensure a timely resolution.

Please feel free to reach out for any further assistance.

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Best regards,

[YasirAnsari]

Hi @ZOEY7886,

Thank you for the update. I understand there may be limitations on your end, and I truly appreciate your support so far. At this point, however, I feel I have no option but to wait, even though I was already informed that the replacement part is expected to arrive on 2nd May 2025.

I hope you can understand my growing frustration. I’ve now received four separate emails indicating that the part has been ordered:

• 1st April 2025

• 7th April 2025

• 17th April 2025

• 21st April 2025

According to the service center, the part has already been replaced approximately two times, yet the laptop remains non-functional. It’s been over a month since I first reported the issue, and I still don’t have a working laptop—which is seriously affecting my work.

My main concern is: if the new part due on 2nd May does not resolve the issue, what will be the next step? Will I need to go through another cycle of waiting for parts again?

If it helps, I can forward the four emails I’ve received confirming the part orders. I want to work together to resolve this, but I’m reaching the limits of patience and flexibility.

Please let me know what alternatives or escalation options are available after 2nd May, and how long I might expect to wait beyond that point if the issue persists.

Apologies if I sound overly frustrated this delay has genuinely caused significant disruption to my work, and I just hope for a lasting resolution soon.

Thank you for your time and understanding.

Warm regards,
Yasir

[YasirAnsari]

Dear @ZOEY7886,

As today is 2nd May 2025, I’m writing to kindly follow up on the replacement part for my laptop, which was expected to be received today as per the previous communication.

Could you please confirm whether the part has been delivered and installed or if any further steps are being taken?

Thank you for your assistance, and I look forward to your response.

Warm regards,
Yasir Ansari

[Garp_senchau]

Hey @YasirAnsari,

Thank you for your response.  My colleague @zoey7886 is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Thank you for your message. The team will reach out to you shortly with an update on the status of your replacement part.

We appreciate your patience, and feel free to reach out if you have any further questions!

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[YasirAnsari]

Hi @Garp_Senchau and @zoey7886,

Nice to connect with you. I kindly request you to go through my previous messages for full context, but to summarize:

I raised a complaint on 27th April 2025 for a dead HP Pavilion Plus Intel EVO laptop (Case ID: 5140685865 | WO Number: 029688285). The HP Service Center replaced the motherboard, but the laptop remains non-functional. Despite multiple repair attempts, the issue persists.

I was later informed the required part would arrive by 2nd May 2025 - already over a month since the issue was reported.

Now, I’ve been told the part will arrive only by 19th May 2025, pushing the resolution even further.

After repeated failures in both repair and communication across service center, chats, emails, and social media—I am completely frustrated. Most responses are generic, and many channels have gone silent.

At this point, I respectfully request that HP issue a replacement laptop, as all repair attempts have failed, and I have no confidence in the next promised timeline.

If you're unable to help with this request, I would appreciate it if you could share direct escalation contacts or email IDs - not the standard HP Support links, as those channels have already proven unresponsive.

If you are in a position to help, I urge you to escalate this matter internally and ensure a resolution is provided.

Thank you,
Yasir Ansari

[zoey7886]

Hello @YasirAnsari, 

We've requested the concerned team to expedite pending actions on this case. Our team will contact you at the earliest and update you. We will continue to track this one for you. Apologies for the delay. Thank you.