Request for Replacement or Refund Due to Multiple Persistent Issues

[kartik890]

Dear Support Team / Customer Service,

I am writing to express my concern regarding several persistent issues I have been facing with my laptop since I purchased it. Initially, I ignored them assuming they were minor glitches, but over time, they have worsened to the point where the device has become almost unusable.

Here are the problems I’m experiencing:

1. Touchpad delay- There is a noticeable and frequent delay with the touchpad. While it worked normally at first, it now randomly lags so severely that I cannot use it without an external mouse.

2. Overheating during light usage- Even during basic tasks such as watching movies or casual browsing, the laptop overheats (temperatures reaching 70–80°C), which is not normal for such light usage.

3. FPS drop while gaming- Despite being on performance mode and connected to the charger, FPS randomly drops from 90 to 20–25 during gameplay.

4. Lag while multitasking- While multitasking (e.g., using Excel and a browser simultaneously), the browser sometimes freezes briefly before returning to normal, regardless of whether I’m using Chrome, Edge, or Firefox.

5. Wallpaper glitch- Occasionally, the wallpaper disappears and then reappears block by block, only to disappear again.

6. Keyboard malfunctioning- The keyboard has randomly stopped working or behaved erratically a few times (keys either not responding or pressing themselves).

7. Software update error- A software update has been pending for a long time, and every time I try to install it, an error occurs during the download.

8. Display freeze- At times, the screen freezes randomly during regular use.

9. Apps crashes- Sometimes apps are unresponsive.

These issues have made using the laptop extremely frustrating, and I’m genuinely fed up with its performance. I kindly request a replacement or refund, as the device is clearly defective and does not meet the expected standards.

Please let me know the next steps to proceed with this request. I can provide any further details or diagnostics if required.

Sincerely,

Kartik Choudhary

[70007]

Hello kartik890,

Thank you for posting your concern,

Troubleshooting Issues with Victus by HP 16.1 inch Gaming Laptop PC 16-r0000

The Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 can experience various issues ranging from touchpad delays to overheating. Below are some potential steps to mitigate these problems.

1. Touchpad Delay

• Update Drivers: Ensure that all touchpad drivers are up-to-date. Use HP Support Assistant to check for and install any updates.
• Touchpad Settings: Adjust the sensitivity and gesture settings in Windows settings.

2. Overheating during Light Usage

• Cooling: Ensure that your laptop's vents are not blocked. Use a laptop cooling pad for better airflow.
• Power Settings: Lower the performance in power settings when performing light tasks to reduce heat generation.

3. FPS Drop While Gaming

• Game Updates: Ensure your games are updated to the latest versions and patches are installed.
• Graphics Drivers: Check for updates for your graphics drivers using NVIDIA or Intel software.
• Performance Mode: Use the OMEN Gaming Hub to switch to Performance Mode, increasing performance while gaming.

4. Lag While Multitasking

• Close Unnecessary Programs: Limit the number of programs running simultaneously.
• RAM Upgrade: If you haven’t already, consider upgrading to 32 GB of RAM if your current setup allows for an increase in memory.

5. Wallpaper Glitch

• Display Drivers: Update your display drivers and check your Windows settings to ensure no software conflicts.
• Software Conflicts: Disable any third-party customization tools that may interfere with default Windows operations.

6. Keyboard Malfunctioning

• Driver Update: Ensure keyboard drivers are updated.
• External Device Conflict: Disconnect external devices to see if conflicts exist.

7. Software Update Error

• Windows Updates: Run Windows Update to ensure your system is up-to-date, addressing any pending updates and driver installations.
• OMEN Gaming Hub: Update the OMEN Gaming Hub via the Microsoft Store to avoid feature block access Download SDK.

8. Display Freeze and App Crashes

• System Resources: Check task manager to manage resource allocation and close unused apps.
• Check for Viruses/Malware: Perform a full system scan for malware that might cause performance issues.

For more comprehensive troubleshooting, refer to the relevant support documents or consider visiting the HP Support Center.