Request for Screen Flickering Repair — Known Issue in HP Pavilion Gaming Series

[Raj7174]

Dear HP Support Team,

I am writing to report a persistent screen flickering issue on my laptop, which is an HP Pavilion Gaming model (Serial No: [edited], Ryzen 5 5600H, 144Hz display). The flickering is visible even in the BIOS and Safe Mode, and becomes worse when the refresh rate is set to 144Hz.

I want to clarify that:

This issue started on its own — there has been no physical damage, water exposure, or misuse.

I have come across many other users online facing the exact same issue with this series of laptops.

Here are examples from Reddit and YouTube:

https://www.reddit.com/r/Hewlett_Packard/comments/14poqad/screen_flickering/

https://www.reddit.com/r/GamingLaptops/comments/1km944z/laptop_screen_flickering_at_specific_interva...

https://www.reddit.com/r/laptops/s/SU8l49UqpD

https://www.reddit.com/r/GamingLaptops/s/e85UxPDCpw

https://www.reddit.com/r/GamingLaptops/s/v8LufFAtXd

https://youtube.com/watch?v=CdL6NMQ-61U&feature=shared

https://www.reddit.com/r/Hewlett_Packard/s/DJjVHKhDZg

This indicates a recurring hardware flaw (possibly with the display cable or 144Hz panel) across multiple HP Pavilion Gaming models. Given this is a known issue, I kindly request that you consider this case under goodwill warranty service, even if my standard warranty has expired.

I am a loyal HP customer and I hope HP can assist me in resolving this without extra charges, as other customers have received similar support for the same issue.

Please let me know the next steps, and I am happy to visit an authorized HP service center if needed.

Thank you for your support.

Best regards,

[edited name]

Phone: [edited]

Email: [ edited]

[Hawks_Eye]

Hi @Raj7174 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for laying out your case so thoroughly. You're absolutely right to highlight that this issue—screen flickering at 144Hz on HP Pavilion Gaming laptops with Ryzen 5 5600H processors

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[Raj7174]

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