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‎08-14-2025 12:30 AM

HP Recommended

I am facing an issue with my laptop keyboard. The following keys are not working properly: I, K, comma (,), and close bracket ( ] ).
They only respond if I press them very hard, which is affecting my typing and work.

Could you please assist me in resolving this issue?
Kindly let me know if I need to bring the laptop to your store for inspection or if there are any troubleshooting steps I can try first.

Laptop Details:

  • Model: [Your HP laptop model]

  • Serial Number: [Your laptop serial number]

  • Purchase Date: [Purchase date, if available]

I would appreciate it if you could look into this matter as soon as possible.

Reply
1 REPLY 1

‎08-14-2025 02:18 AM

HP Recommended

Please follow these three steps first:

1. Try cleaning the keys: Use compressed air to clean the dust under the keycaps.

2. Update the driver: Go to Device Manager → Keyboards → Uninstall the driver → Restart the computer to reinstall it automatically.

3. Test an external keyboard: Confirm whether it is a hardware failure.

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