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‎01-25-2022 07:19 AM

HP Recommended
Product: HP Notebook - 15-db1008ua
Operating System: Microsoft Windows 10 (64-bit)

on my HP laptop - 15-db1008ua reserved by hardware 2.1 GB

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2022 08:06 AM

HP Recommended

Hi:

 

Your notebook was designed that way intentionally.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some models with the AMD Ryzen 3xxx processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

The only workaround would be to install additional memory.

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎01-25-2022 08:06 AM

HP Recommended

Hi:

 

Your notebook was designed that way intentionally.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some models with the AMD Ryzen 3xxx processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

The only workaround would be to install additional memory.

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-25-2022 08:17 AM - edited ‎01-25-2022 08:22 AM

HP Recommended

is it possible to fix it?

 

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‎01-25-2022 09:11 AM

HP Recommended

Unfortunately, there is no way to change the amount of reserved memory. 

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‎01-25-2022 09:14 AM

HP Recommended

Then why don't you warn?

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‎01-25-2022 02:03 PM

HP Recommended

I don't work for or represent HP.

 

You can contact the HP executive team at the link below and tell them you are not happy about the way they designed the notebook.

 

Executive Team: CEO email | HP® Official Site

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