cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
pedro90
New member
2 0 0 0
Message 1 of 2
105
Flag Post

Reset BIOS admin password

HP Recommended
Omen 15-cd0031np
Microsoft Windows 10 (64-bit)

Good morning,

Problem: HP Omen 15-cd0031np with BIOS protected by admin password. I need to access the BIOS. Unfortunately it is password protected.

Data: I bought the HP Omen 15-cd0031np laptop 3 years ago (out of warranty) and I don't remember having set this password at any time. At the time I bought it at a shop in Lisbon. I need to enable "Virtualization" in the BIOS to be able to run Docker Desktop on Windows.

I put 4 photos to show the status of this:
https://ibb.co/xLN4RPC - menu screen (F10 to enter the BIOS)
https://ibb.co/VQX0kwM - password request
https://ibb.co/j67nPYF - screen after 3 attempts
https://ibb.co/fYWYjXC - temporary battery removal

Search so far:
- I called HP and they say that they would never put a password like this and that the solution is to buy a new motherboard (no way, dear!)
- I saw online (and opened the computer to see) that there is no CMOS battery built into the motherboard and that it is powered by the main battery. I tried to take it out for 30 minutes to see if the password request disappeared. Nothing.
- I tried back door passwords that can be the manufacturer's default. In this case the BIOS is an AMI F.15

Thanks in advance for the availability,
Pedro Caetano

1 REPLY 1
BiancaS
Retired
Retired
2,897 2,890 89 183
Message 2 of 2
Flag Post
HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation