• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP 15-g070nr Notebook PC
Microsoft Windows 10 (64-bit)

Hi I've been havng this PC problem for a while, and I just wanted to know if there was another way to reset my laptop. I've gone through the recovery menu to reset the computer while keeping my files and reseting the whole thing. I've reseted my PC before but that was a long time ago. I've also tried to reset it in the advance prompt menu and the only thing it gives me is that "it could not reset the computer and error has occoured". I've ran a system quick test on the pc and it gave me this Failure Id: 6FMPL3-7J88PT-XD7V6K-60SM03.  I've tried to look it up on this forums to see if anyone has come up with the same as I have but nothing pops up.  It would really help me if I go get a simply fix and not have to replace the pc.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

p. 49 of the Service Manual shows "how to":

 

Manual

 

It will use any 7mm or 9.5mm thick and 2.5 inch wide laptop SATA drive. Where do you live (country)? 

 

Do you have a backup or restore disk available? 

 

If not, no problem as Windows 10 can be downloaded from Microsoft and reinstalled without a Key Code and any drivers you might need are available at this site. 

 

Here is a good example of a replcement disk you could use:

 

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST500LM030/dp/B01M0AAA6X/ref=sr_1_2?ie=UT...

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

3 REPLIES 3
HP Recommended

You need to replace the hard drive. Not terribly difficult or expensive. Post back if you want more specific help.

HP Recommended

Thanks for the reply I would love to get help for replacing the hard drive.

HP Recommended

p. 49 of the Service Manual shows "how to":

 

Manual

 

It will use any 7mm or 9.5mm thick and 2.5 inch wide laptop SATA drive. Where do you live (country)? 

 

Do you have a backup or restore disk available? 

 

If not, no problem as Windows 10 can be downloaded from Microsoft and reinstalled without a Key Code and any drivers you might need are available at this site. 

 

Here is a good example of a replcement disk you could use:

 

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST500LM030/dp/B01M0AAA6X/ref=sr_1_2?ie=UT...

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.