Returning Laptop

[Cockram]

In January, my laptop was bought back by the customer relations team. I’ve been paid the value of the laptop and they were meant to pick it up. However, my laptop hasn’t been picked up to date. I’ve contacted HP 7 times via phone since then, and I every time I am told to wait 2 weeks for CRT to contact me. 

I am unsure on who to contact as going through the technical support route over the phone is not working. I am now being deployed for 3 months. If the laptop hasn’t been picked up by the time I return, then I’ll be forced to get rid of it. 

[Dilip_18]

Hi@Cockram,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the Omen by HP Notebook. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

Please reach out to the HP Technical Support team in your region regarding the repair options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Huffer]

Good grief its not "repair options" he is trying to return a laptop to HP for which HP has already refunded him. At a certain point I think he is justified in keeping it if HP can't figure out how to get it back.