Right CPU fan turned off randomly.

[jamesluc256]

Hello everyone. I was playing GTA 5 the other night and out of nowhere as I was checking the thermals I noticed the CPU was getting really hot and I wondered why so I inspected everything and found that my right fan went out and wasn't running. I tried adjusting the fan settings and nothing. Then I restarted my computer and now it works. What could have caused this? Is it software or hardware related? I have updated to the latest drivers and updated windows to latest version. I just bought it less than a month ago and am under warranty. Is it defective and should be replaced, or is it just a software bug?

Thank you.

[ub6424 · Accepted solution]

Hello @jamesluc256 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install / update

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

- Perform <all> tests

- Focus on <Fan tests>

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
Fan - Speed	Determines if the fans are functioning properly.	2–10 minutes	-	Noninteractive
Fan - Thermal	Determines if your CPU fan is functioning properly.	320 seconds	-	Noninteractive

(2) Please report your results

[ub6424]

Hello @jamesluc256 

Need help finding the right spare part?

[jamesluc256]

The problem has stopped happening a while ago. I didn't know anyone responded to this until recently when I asked a new question. I had checked back and didn't see anyone. Thank you very much for reaching out. However the problem has ceased. I haven't had any strange issues like that for almost 2 weeks. 

[ub6424]

Hello @jamesluc256 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[jamesluc256]

Hello, thank you again for reaching out. I had thought the situation resolved but it started happening again. It has happened 3 times so far during gaming sessions where I would need it the most. So originally the first time it happened it was the left cpu fan(I thought it was the right fan but it wasn't). These last few times it has happened to the GPU fan. No matter what I do nothing turns it back on again. The only way it turns back on again is if I restart the computer. The last time I restarted it didn't work but then I went into system diagnostics and did a thermal test for the fan(right gpu fan) and then it worked.

I don't know if it's a hardware or software issue, whether its the motherboard or just a bug. 

Thank you.

[jamesluc256]

OS Name: Microsoft Windows 11 Home

Version: 10.0.22621 Build 22621

System Model: OMEN by HP Laptop 17-ck1xxx

System SKU: 61P46UA#ABA ( equals HP product number (p/n) )

Processor: 12th Gen Intel(R) Core(TM) i7-12700h, 2300Mhz, 14 Core(s), 20 Logical Processor

BIOS Version/Date: AMI F.11, 9/9/2022

BaseBoard Product: 8A17

BaseBoard Version: 32.22

As for how to recreate the issue, I don't know. It happens randomly once in a while during gaming and high performance graphic processes. It's worrying enough that I hope something in the motherboard isn't going out. 

[ub6424]

Hello @jamesluc256 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

If an error occurs continue with the next driver

Intel Innovation Platform Framework Processor Participant Driver

1.0.10710.26659 Rev.A

6.5 MB

Sep 7, 2022

Download

Intel Management Engine Interface (MEI) Driver

2220.3.1.0 Rev.B

19.2 MB

Sep 7, 2022

Download

Intel Serial IO Driver

30.100.2212.4 Rev.B

0.9 MB

Sep 7, 2022

Download

(3) Restart Windows

(4) Test again

(5) If < fan > still fails, contact HP Support for service repair

Check status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

Kind regards