Right Hinge Broken, Corner of laptop screen is separating

[s-west]

My HP Laptop (15-bs0xx) right hinge broke and the lower right corner of the screen is separating. A small silver-colored piece of metal with a screw actually broke off. The hinge is loose and moves from side to side and also up and down. I would be able to carefully close the laptop, but opening it is almost impossible without causing further damage, especially to the screen, so I leave it open.

The laptop was not dropped nor did it fall. It is transported very infrequently and when it is a padded laptop carrier is used.

The warranty is expired on this laptop. Please help.

Thanks.

[praveenbv]

Hi@s-west,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution