Right Hinge Broken and Screen Warping on HP ENVY X360 13.3

[Amilia]

Hi, I bought the HP ENVY x360 in March 2021.  The screen is warping as a result of the hinge in the right corner popping out and pushing it. The screen will remain open and upright but is no longer able to close. I am aware that there has been a problem with this particular HP laptop model. Is there a way to have this fixed or repaired somehow? Given the price of the laptop, I would like for it to last a little bit longer; this kind of malfunction is disappointing on such an expensive piece of equipment. If anyone has had any luck with fixing this I would love to know how you went about it.

[Sneha_01]

Hi @Amilia ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support