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‎09-16-2025 01:35 AM

HP Recommended

HP Envy the right hinge just detached from screen. And screw popped. 
I am seeing many others had the same problem. Has support offered repair or help?

Reply
1 REPLY 1

‎09-18-2025 10:09 AM

HP Recommended

Hi @Nmc276 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.
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