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‎08-07-2022 08:32 PM

HP Recommended
Product: HP Chromebook - 15-de0523dx
Operating System: Chrome OS

USB-C port on right side of 15-de0523dx not charging or working.  What is the part number to order a new board for it, where to order part and can it be replaced DIY?  Tried cleaning port and resets.  Light on charging cable turns off when plugging in to right side but works fine on left side port.

Category:
1 REPLY 1

‎08-11-2022 02:41 PM

HP Recommended

@Danny_Scroggins

 

Welcome to the HP Support Community.

 

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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