Risk Free Care Pack Rebate

[jrichar7]

I submitted my form for the risk-free care pack rebate 10 months ago. I followed-up a few times, and finally got an email 3 months ago that they were processing my request and that I should receive my check. I never heard anything else and have followed-up a few times after that with no response... has anyone successfully gotten their check??

[Rachel571]

Hi @jrichar7,

Welcome to the HP Support Community

I understand you are facing an issue with the Carepack refund. Not to worry I will help you to get a resolution to resolve the issue. 

If no service event occurs after the purchase date of the Care Pack, you are allowed to claim a rebate for the price of your Care Pack. Please refer to your Risk-Free rebate form at the time of purchase as the program dates and conditions may have changed.

I have shared a link, I hope this helps:  https://www.hp.com/us-en/shop/cv/risk-free-care-pack

Keep me posted on further assistance. Hope that helps!  

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Have a great day ahead!

[jrichar7]

@Rachel571 Unfortunately that does not help me. I submitted the form as required and was told I would be mailed a check, but that still has not happened 10 months later.

[Rachel571]

Hi @jrichar7 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support