Rubber Feet replacement for HP Envy x360

[ZVG]

I have a HP Envy x360 computer and I have noticed that the rubber feet on the base have come off. I have searched the internet for a replacement and I can not find any. 

My computer is still under warranty and this is something that should surely be covered? I can not seem to talk to a real person which is exceptionally frustrating but perhaps someone else as a solution?

I have read many reviews of this computer and it is evident that this is a recurring issue. I will be exceptionally disappointed if I have to pay more money to get this fixed.

[banhien · Accepted solution]

@ZVG 

Before we can help, we need to know what EXACTLY is your HP Envy x360 ? Please use the following instructions to find out the model/product of your machine:

               https://support.hp.com/us-en/document/ish_2039298-1862169-16

Please do NOT post its Serial number (s/n).

Regards.

[ZVG]

Hello, 

The computer type is a HP Envy x360 -15-bp100na.

Thank you

[banhien]

@ZVG 

I can't get its parts list

        https://partsurfer.hp.com/Search.aspx?searchText=2PG97EA

But it should use same Hardware kit of the following machine (may be different color, do you care ?):

      https://partsurfer.hp.com/Search.aspx?searchText=3TS71UA

which is  933265-001 and you can order from

           https://partsurfer.hp.com/Search.aspx?searchText=933265-001

I can't find anywhere using Google.

Regards.

[ZVG]

Thank you for helping me find this part.

Although the computer is still under warranty and the fault has happened under warranty, am I still expected to pay for the replacement part?