Rubber foot replacement for Pavilion laptop and nightmarish saga with customer service

[popsacklerival]

Hi, I have a 6-month old Pavilion and purchased the full coverage, 3-year warranty. Which has done me absolutely nothing because I can't get HP customer service to help me with any level of competence. It would be genuinely funny if it weren't so frustrating!

Basically, both the rubber feet on the bottom of my laptop fell off. Since it's only 6 months old, and I have the warranty, I reached out via their chat to see if they could send me a new rubber foot kit. After receiving multiple pictures of the (sad, detached) feet and the bottom of my laptop (which has grooves where the feet go), they said sure, no problem.

I received 8, small, hard, thick rubber squares that are absolutely not the same thing and look more like they should go on the bottom of furniture. So I called HP customer service. After taking even more photos of the rubber feet, the bottom of my laptop, and the new incorrect feet, it took them about 10 minutes of me being on hold for them to determine that yes, they sent me the wrong part, and what I received was incompatible. Please note that what I wanted and what I received are... comically different. The customer service rep then tells me that I will need to send in my laptop for repair for this fix, which is absurd! It's two sticks of rubber I can stick on myself. She says that they need to solder the part back on (which is incorrect? It's... rubber?) And now I'm angry and therefore way more invested in getting this fixed than I was at the beginning. She then says that they can send me a new casing instead of me sending it in, which seems like a way overblown solution when all I need is the rubber foot kit, but I'm tired so I say yes. It takes 20 minutes of me being on hold for her to process the order. The call cost me 90 minutes, most of my brain cells, and all of my remaining patience.

I receive the extra bottom casing. It's in a different color than the rest of my laptop, which they did warn me about, but the kicker is it completely lacked the rubber feet. The one thing I wanted and had called about. So I decided to try the chat again and explained the situation. I told the representative that I wanted to confirm I'd be receiving the strips, not the thick black rubber squares, or a new bottom casing. He confirmed this. I even told him the correct part number that I was able to locate in their parts catalog (M08895-001, for anyone who is still reading). He said sure!

Flash forward to today: I received more black squares, which felt like a cosmic punchline. Only two this time, but now I'm the proud owner of 10 black rubber squares and one footless bottom casing, I guess? 

Which leads me to the question: can this part even be replaced? Have I been continuing forth on the fool's journey? Am I the Sisyphus of petty laptop problems? Has anyone successfully gotten HP to replace this part for them before without sending in their whole laptop (which, at this point I'd expect for them to return completely the same, still lacking feet)?

[Paul_Tikkanen]

Hi:

From what I can tell, HP does not sell the rubber foot kit you need, or it would have shown up at the link below.

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

I could not find the kit on eBay.

I could not find it on Amazon.

The only place I was able to find it was from this PC supplier but the cost is very high.

M08895-001 - Hewlett-packard (HP) - Rubber Feet KIT Forest Teal | Impact Computers

[popsacklerival]

Yep, found these links too, but thanks for looking. What's wild to me is this computer is only six months old and they insist they have the part in stock when you talk to them. The strips are covered with my warranty so I shouldn't have to pay for anything on my own, either.