Ryzen Mobile 2500u Vega 8 not maintaining correct GPU clocks in light gaming

[DukeofHP]

Bios was from HP main/supportpage (F.13a from 21.08.2018), Modell Name : HP Pavilion - 15-cw0002ng

[DukeofHP]

next try

- https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91694.exe

[Raj1788]

@DukeofHP

Thanks for the reply,

I'll work on this issue and get back to you in the next two to three working days.

Thank you very much.

Have a great day till then,

Cheers:)

[RTT90]

Thank you for this topic. I just ordered this laptop after reading good things about the Ryzen 2500U, SO disappointed to read this..

[BambeH]

It's been a month since the last post on this thread, the problem persists.
I bought this laptop for school & light gaming (nothing too intensive), and was disappointed to see the integrated GPU not being able to maintain it's clocks, well at least above ~450MHz.
To clarify: this probably isn't a thermal issue, since the fan can indeed spin faster than it's speed when gaming, so I assume it's a TDP-related issue.

It would be very welcome of HP to provide the user with some sort of utility that give them the power to allocate resources for some parts of the SOC more than others, but I do understand that this type of product (featuring Ryzen and Vega) is still very new, I struggled to find reviews at time of purchase.

Also, I did do all the updates the HP Support Center wanted me to, the BIOS, the AMD drivers, anything related to performance. Tried turning all settings towards performance, but nothing really helped.

Sucks to see games go from 45fps to 20fps in the span of a few minutes, it is very noticable when having a monitoring software open that shows GPU clocks.

Thanks in advance for any help we can get on this issue, cheers 🙂

[faanbaru]

HI, i´m having the exact same problem.

Have you managed to resolve this issue? i've read some tricks from other users, some of them installed (forced) a non oficial radeon software (18.x) but it hasn´t work for me.

i´ll apreciate if you have some other information

thank you

[BambeH]

Good news!
It's not a fully-fledged "fix", but it certainly does help.
AMD recently made standalone drivers that work with the Ryzen APUs.
This means that the driver support isn't up to the laptop manufacturer anymore.

After upgrading to version 19.3.2 of the Adrenalin drivers, I was finally able to change my resolution in certain games, and looking at the stats provided by MSI afterburner (of which there are more now, but no tweaking really doable), the clocks have improved, and won't drop to ~400MHz all the time.
However, yes, the laptop still throttles. This is either a power delivery issue, or is that the cooling is too restricted.
In any case, we can't tweak the fan ourselves.

Moreover, once the warranty expires (in nearly a year), I'll try switching to liquid metal, and update this page with the clocks (if it survives the transformation, that is).

For now, rejoice and have a nice day! 😄

[perrisc]

I have the same problem, with an important observation and counter intuitive band aid for HP tecs to look at.

Observation, Frame rate drops after two minutes, regardless of laptop temperature, I have laptop fan pad running below the box, temerature doesn't rise, yet frame rate goes down, in two minutes, this isn't "like" clockwork, it is clockwark, there's a timer telling vega 8 to clock down.

Now for the bandaid, which should help tec figure out an actual solution

Interestingly enough, if you unplug the unit, run it on batteries, vega 8 benchmakrs higher frame rates even after those two minutes, this is documented here;

https://mail.google.com/mail/u/0/#search/19.3.3/FMfcgxwBWSwbrvngtsKChPljWZjCRXGW?projector=1

This would laptop would become a much more attractive laptop if hp can get vega 8 running the way it should.

A few suggestions, bios or some switchable setting should give the option to increase vega 8 memory, I have 12 gigs,vega 8 only takes 1 gig on this box, but it's designed to share 6 gigs, somehow vega 8 is crippled in this box.

Here's hoping these issues are addressed