SCROLLING PROBLEM WINDOWS 10 AFTER BIOS UPDATE (3/8/2016) PAVILLION 15 YESTERDAY 16/10/2016

[STICKMAN5124]

CANNOT CONTROL SCROLLING. CURSOR DROPS DOWN TO BOTTOM MAKING IMPOSSIBLE TO SAVE TO A FOLDER

[DavidSMP · Accepted solution]

Hi @STICKMAN5124,

Good Day! Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. It will be a delight to assist you. 🙂

I reviewed the post and understand that after a bios update the cursor drops down to the bottom because of a scrolling issue.

Awesome job doing the bios update. Kudos to you for that. It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP. You’ve been awesome to work with.

Please check in F2 diagnostics if the scroll works correctly. If it does then you could update the chipset drivers and touchpad drivers from http://hp.com/drivers You could also check with an external mouse to isolate the issue further.

You could also run diagnostics on the touchpad from this link by going to F2 UEFI diagnostics: http://support.hp.com/in-en/document/c03467259 Please run the complete component tests. If any component fails, please make a note of the failure code. This is being done to determine if the issue is hardware or software related.

If it passes and the scroll works fine Please perform those updates. If you still face the same problem in F2 UEFI page (screen) then you could roll back the bios after performing a hard reset. Link for hard reset: http://support.hp.com/us-en/document/c01684768

• Please perform this step to roll back the bios.  Hold down the “Windows” Key and the  letter “B”  simultaneously and press the power button also for about 5 seconds at the same time.

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[STICKMAN5124]

Good Morning. Thank you for the reply. The problem has been identified. Suggestion from Microsft Community. Connected wired mouse and it worked. I think the problem is the optic in the mouse. It flickers and that is transferring to the screen. Will buy new wireless mouse today. Why is it that a problem like this can occur at the same time as a heat problem, a major M/S update and a BIOS update? But I have learnt so much. I am greatfull for the help I have been given.

[DavidSMP]

Hi @STICKMAN5124,

Awesome to know that the issue has been resolved. I hope everything works great for you and the machine. If the computer does not overheat anymore and the bios update has fixed the overheating issue, then all the problems with the unit have been resolved. I genuinely hope that the computer works great and stays healthy for a long time.

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead 🙂