SD Card Reader Not Recognized

[santeelj]

I have a HP Laptop 15-ef2xxx (Produce ID 4J0V2UA#ABA). I don't use card reader a lot, so I can't say when it stopped working. Nothing wrong with the card. It works in another laptop. Here are the troubleshooting steps I've taken:

Checked/Updated BIOS - F10 on restart. There is no option under CONFIGURATION to check if card reader is listed or enabled/disabled. Updated from revision f.34 to f.37.

Run Hardware Diagnostics - F2 on restart. Selecting COMPONENT TEST -->STORAGE. There is no option for SD Card to test.

Check Hidden Devices in Device Manager - There is no MEMORY TECHNOLOGY DEVICES listed under device manager. There is no card reader under UNIVERSAL SERIAL BUS CONTROLLERS.

Updated Chipset Drivers - Updated to AMD Chipset Driver Revision number 8.02.18.577

Cleaned Card Reader Slot - Used compressed air to clean slot.

Any help would be appreciated.

Thanks.

[Pallipurath]

Hi @santeelj 

Welcome to the HP Support Community.

Thank you for posting your query.

Since your SD card reader issue began after a repair and continues even after another repair attempt, it's possible that either a connection to the card reader was missed during the repair or there's a hardware issue. However, we can try a few more steps to troubleshoot it.

Check Device Manager

• Press Windows + X and select Device Manager.
• Look for SD Host Controllers or Memory Technology Devices. If there’s a yellow warning symbol, the SD card reader may have a driver issue.
• If it’s not listed, it could mean the SD card reader is not being detected at all, potentially due to a hardware issue.

Reinstall or Update Drivers

• Uninstall drivers:
  • In Device Manager, right-click on the SD card reader (if listed) and choose Uninstall device.
  • Restart your laptop, and Windows should automatically reinstall the correct driver.
• Install drivers manually:
  • Visit the HP drivers page for your Victus Gaming Laptop 15.
  • Download and install the latest chipset and card reader drivers from HP’s website.

Check BIOS Settings

• Sometimes after a repair, BIOS settings may reset. Ensure that the SD card reader is enabled in the BIOS.
• To enter BIOS: Restart your laptop and press Esc or F10 during startup.
• Look for any settings related to the SD card reader under Advanced or Integrated Peripherals and ensure it's enabled.

Check for Windows Updates

• Make sure your system is fully updated by going to Settings > Windows Update and installing any pending updates.

Run Windows Hardware Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Run the Hardware and Devices troubleshooter to let Windows identify potential problems with the SD card reader.

External SD Reader Works

• Since an external SD reader works, it suggests the issue lies specifically with your internal SD card reader.

Take care and have an amazing day!

[santeelj]

The issue did not start after a repair. I stated in my post that I have already tried all of your suggestions. It looks like this was a cut and paste response that didn't even read my post.