SD Card Reader not seen by system

[DerekB2]

My SD card reader does not appear on File Manager or System.

I've done all the driver updates etc.

Anybody got any suggestions?

Ta

[Jay_G24]

Hi @DerekB2,

I'd like to help!

Use Windows 10 Troubleshooting to Fix SD Card Reader Not Working Issue

Troubleshooting is a built-in tool in Windows 10 that allows you to quickly figure out the device issues. You can follow the steps below to run the troubleshooting and make Windows 10 to fix the SD card reader not working issue automatically.

1. Insert your SD card into the card reader on your PC.

2. Open the Control Panel.

3. Switch to the view by Small icons.

4. Click the Troubleshooting.

5. Click the Configure a device.

6. Click the Next button on the popup box to make Windows 10 detect device problem.

7. After that, Windows will give solutions to you and you can click the Apply this fix to solve the SD card reader issue.

For Windows 10 Creators Update users, you can troubleshoot the card reader issue via the Settings.

1. Use Windows shortcut keys Win + I to launch the Settings.

2. Go to the Update & security menu.

3. Select Troubleshoot on the left side.

4. On the right side, scroll down and highlight the Hardware and Devices.

5. Click the Run the troubleshooter to fix the problem.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DerekB2]

kr

DerekHi

Thanks for this but, unfortunately, I can't see "Configure a Device" under any of the Troubleshooter headings. I can confoirm that I'm using Windows 10 64bit.

Am I being thick or blind?

[Jay_G24]

Try the below steps -

Go into device manager and uninstall the card reader, it should be listed as IDE ATA/ATAPI controllers.

This will uninstall and reinstall the driver for the card reader.

1. Open Device Manager (Hold Windows + X key and select device manager)

2. Follow the instructions in the preceding procedure to uninstall the device.

3. If you are prompted to restart the computer, follow these steps:

   • Plug in the device and then restart the computer. The device will be detected and reinstalled after Windows restarts.
   • Follow any instructions on-screen to complete installation.
      

4. If you are not prompted to restart the computer, follow these steps:

   • In Device Manager, in the Action menu, click Scan for hardware changes.

*Note
Scan for hardware changes will not reinstall a Plug and Play device if a driver is already installed on the computer. If the device has not been uninstalled, Scan for hardware changes will not detect the connection of the device as a change. You must uninstall a Plug and Play device for Windows to start an installation when you connect the device again.
 

If the issue persists, try the first driver on the list from the link below: Click here

Keep me posted!

[DerekB2]

Hi Jay

I don't see IDE  ATA/ATAPI listed and there are no faults listed.

Does it make a difference that it's the built-in reader and not an external device?

Cheers

Derek

[Jay_G24]

Try the suggestions-

Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Run SFC scan

1. Click the Start button and in the search bar, type cmd.
2. Right-click on cmd.exe and select Run as Administrator.
3. Click Yes on the User Account Control (UAC) prompt that appears, and once the blinking cursor appears, type: SFC /scannow and press the Enter key.

Create a new user account -

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign into your account with your password from step 8.

Keep me posted!

[DerekB2]

Hi Jay

Done everything that you have suggested but I'm afraid that the reader is still not being recognised!

Derek

[Jay_G24]

Try a system reset on your computer-

1. In Windows, search for and open Check for updates.

2. On the Windows Update window, click Check for updates. If there are any available updates, they begin installing automatically.

   For more information about Windows Update, go to HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7).

   Wait for the updates to complete, and then restart your computer if prompted.

3. Check to confirm the issue is resolved.

   If the issue persists, continue with these steps.

4. In Windows, search for and open Reset this PC.

5. On the Update & Security window, select Recovery, and then click Get started under Reset this PC.

   

6. When prompted, select your preferred method of reinstalling Windows.

      CAUTION: 

   HP recommends selecting Local install. If your computer has a virus, select Cloud download to use the latest Windows files released from Microsoft instead of the Windows files on the computer.

   NOTE:

   • A cloud download cannot be performed on computers with storage capacities of 32 GB or less.

   • The cloud download might require more than 4 GB of storage space to download.

   • Installation of the downloaded image might exceed 45 minutes on a premium computer with an NVMe solid-state drive.

   

7. Windows prompts you to select an option for your personal files. Review the following options before you make a selection.

   

   • Keep my files: When you select this option, the computer:

     • Keeps your personal files intact when reinstalling Windows 10.

     • Deletes all apps and drivers you installed.

     • Removes all changes to settings.

     • Deletes all HP apps that came preinstalled on your computer. HP apps are reinstalled if your PC came with Windows 10.

   • Remove everything: When you select this option, the computer:

     • Removes all personal files when reinstalling Windows 10.

     • Deletes all apps and drivers you installed.

     • Removes all changes to settings.

     • Deletes all HP apps that came preinstalled on your computer. HP apps are reinstalled if your PC came with Windows 10.

     NOTE: 

     Select this option if you plan to donate, sell, or recycle your PC.

8. Choose an option for your personal files.

   • If you want to keep your personal files: Select Keep my files, and then click Reset. Follow the on-screen instructions to complete the process.

     NOTE: 

     During the reset process, your apps are removed. Many of the apps can be reinstalled from the Store. However, if you have apps that are not available from the Store, a message displays a list of those apps. You need to reinstall those apps from the web or from installation discs. A list of the removed apps displays on your desktop after you reset your computer.

     

   • If you want to remove all your personal files, apps, and settings: Select Remove everything, and then continue with these steps.

9. If you only want to remove everything from the drive where Windows is installed, click Only the drive where Windows is installed. If you want to remove all files from the computer, click All drives.

   

10. If you want to delete your files, click Just remove my files, or if you want to clean the drive, click Remove files and clean the drive.

    NOTE: 

    If you plan to donate, sell, or recycle your PC, select the option to remove files and clean the drive. This can take several hours but makes it harder for another person to recover files you have removed.

    

11. Click Reset to confirm your selection, and then begin the reset process.

    Windows reinstalls the operating system and the computer restarts.

    

If the reset did not resolve the issue.

Refer -Resetting Your Computer (Windows 10)

Let me know!

[DerekB2]

Hi Jay

Done everything you suggested but my internal card reader is still not recognised. Could this be a hardware issue? If so my laptop is still under warranty.

[Jay_G24]

I’d recommend you contact HP Phone Support in your region for further assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!