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‎10-19-2025 06:43 AM

HP Recommended

I haven't ever used the SD slot since I purchased the Pavilion in 2014.  It still works great and I have no issues with it but when I inserted an SD card into it recently, nothing happened.  Does anyone know anything about this

11 REPLIES 11

‎10-19-2025 06:46 AM

HP Recommended

What is the full model number or product number of your notebook and what operating system are you running on it?

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‎10-19-2025 06:53 AM

HP Recommended

Its a HP Pavilion 15-p077na Notebook.  Its Windows 10 (64 bit)

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‎10-19-2025 07:01 AM

HP Recommended

It's possible that since the notebook originally came with Windows 8.1 and was upgraded to W10, that the SD card reader driver needs to be updated to a newer version.

 

See if installing this driver gets the SD card reader to work:

 

Realtek PCIe Media Card Reader Driver 

 

10.0.320.170

 

sp84713.exe 

 

 

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‎10-19-2025 07:14 AM

HP Recommended

Thank you, I will give it a try and let you know if it solves the problem.

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‎10-19-2025 08:57 AM

HP Recommended

You're very welcome.

 

If it doesn't most likely the SD card reader head is defective.

 

I once had a notebook where everything appeared to be correct.

 

Latest drivers installed, no errors in the device manager.

 

SD card reader reported working normally, yet it would not read any SD cards.

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‎10-19-2025 09:06 AM

HP Recommended

Ive installed the driver, I presume it automatically uses the new driver?  Sorry old person 😞  I have put in a SD card and still nothing is happening

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‎10-19-2025 09:09 AM

HP Recommended

Yes, the driver is installed automatically.

 

In the Windows device manager, do you see any devices that need drivers?

 

They would have a little warning sign next to the device description.

 

If not, then unfortunately the SD card reader is probably defective.

 

You can always buy a USB SD card reader and that should resolve the problem as far as reading SD cards on your PC.

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‎10-19-2025 10:20 AM - edited ‎10-19-2025 10:21 AM

HP Recommended

No warning signs so as you say presume it is defective.  I appreciate your assistance.  I did not know you could get a usb sd reader.  I will look into that.  Thanks again

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‎10-19-2025 10:22 AM

HP Recommended

Can you post a screenshot of your PC's device manager or name the device that has an issue?

 

Normally a warning sign means the driver isn't installed.

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