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‎11-25-2018 10:44 AM

HP Recommended
Product: Pavillion g6
Operating System: Microsoft Windows 7 (64-bit)

My HP Pavillion g6 laptop suffered a catastrophic hard drive failure. I've replaced the hard drive and reinstalled the o/s (Windows 7 Home Premium) but I'm unable to locate the driver for the "SM Bus Controller" device (seems like a common problem).

 

Since I couldn't find a post/solution for my particular model (g6t-1d00), I followed the advice of other posts, and ran dxdiag. It tells me the Chip Type is "Intel(R) HD Graphics Family" and the Processor is "Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz (4 CPUs), ~ 2.2GHz"

 

Apparently, what I need is the correct Intel Chipset driver, but Intel has many chipset driver options, Baytrail, 3rd, 4th, 5th, 6th generation, etc. and recommends using the Intel Driver & Support Assistant to figure out the correct driver. That assistant tells me that all my drivers are installed and up to date. 

 

Can anyone point me to the correct driver or the correct process to identify the correct driver that I need on the Intel website?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2018 11:08 AM

HP Recommended

It was a lot of guesswork, plus a backup, just in case, but this "Chipset INF Utility" from Intel seems to have solved the problem:

 

https://downloadcenter.intel.com/download/28182/Chipset-INF-Utility

 

 

It should not be this hard to locate the correct driver for an HP product. HP should start including these chipset drivers on the HP support pages, or at least links and instructions. 

 

View solution in original post

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1 REPLY 1

‎11-25-2018 11:08 AM

HP Recommended

It was a lot of guesswork, plus a backup, just in case, but this "Chipset INF Utility" from Intel seems to have solved the problem:

 

https://downloadcenter.intel.com/download/28182/Chipset-INF-Utility

 

 

It should not be this hard to locate the correct driver for an HP product. HP should start including these chipset drivers on the HP support pages, or at least links and instructions. 

 

Was this reply helpful? Yes No
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