SMART ADAPTER NOTIFICATION / POP UP

[Johnmwaniki]

HP Smart Adapter notification - have a HP spectre x360, everytime I plug in my power adapter I keep getting the notification below. The laptop is under warranty, should i get a new adapter or whats the fix to this problem.

Below is the notification

[sandytechy20]

@Johnmwaniki

Welcome to HP support community.

Update the bios to fix the issue

Here are the steps:- Click here

If the issue persists you will have replace the adapter.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Johnmwaniki]

Dear Sandy,

Thanks much for your feedback.

Kindly let me know, what risks are there if I update the Bios for my HP Spectre x360.

My laptop overall performance is ok.

[sandytechy20 · Accepted solution]

@Johnmwaniki

Check the C:\Program Files (x86)\HP\HP System Event.  

Simply rename USBCMSG.exe to USBCMSG.exe.old and it should resolve the issue. 

  

A good tip: you can find the file by opening Task Manager after the popup (and while its still open), right-clicking on the HP System Information program and then selecting Open File Location, it should work.