SMART CHECK Failed

[Jbomb038]

I’m not sure if anybody can help me with this but I am getting a failure id: GGFXKR-835940-MFPWLK-60D603
When running the SMART test and cannot get into Windows

[EddyK · Accepted solution]

Hello Jbomb038,

Failure ID GGFXKR-835940-MFPWLK-60D603 translates to Failure Code 301 or Hard Disk 1 SMART Hard Drive Detects Imminent Failure.

The hard drive is about to fail and you should backup important data but since you did say that you cannot access Windows, you can try to retrieve the data using a SATA to USB adapter after a hard drive replacement.

If you are under warranty, contact HP.

Contact HP Worldwide here.

Phone HP Worldwide here.

Check warranty status here.

Find an HP Authorized Service Center near you here.

Otherwise, the hard drive needs to be replaced. Any reputable brand (WD, Seagate, Toshiba) will work but an SSD is ultimately recommended.

Steps to replacement are located on pages 44-46 of your computer's Maintenance and Service Guide. Several components need to be removed before accessing the hard drive.

Hope this helps,

Eddy

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[Jbomb038]

Now I am curious as to why it is going to fail and yes I cannot get into Windows due to a 0xc000000f error and I cannot even get into my recovery environment as it reboots every time I choose it. Also when trying a Windows 10 USB for a recovery environment it loads and then screen stays black.