SMART Check: Failed - is this the cause of frequent crashes?

[gbc4]

I've been having problems with hard system crashes when playing games - after 5-10 minutes the game freezes and I'll have to power down and back up to reset.  I did HP's diagnostic and see a SMART Check failure on the SSD hard drive.  Could this be the cause of the problem?  For the most part the machine works fine.  Error code is: pln5u1-a79bqg-xd7u3g-608303

I'm assuming I should replace the harddrive before it fails on me, right?

[Paul_Tikkanen]

Hi:

Yes, most likely you will need to replace the 512 GB NVMe SSD and reinstall the operating system.

You can enter the required information at the link below and it will provide a general overview of the problem and the most likely way to fix it.

HP Customer Support - Service Center

Below is the link to the service manual where you can find the M.2 SSD removal and replacement procedure.

h10032.www1.hp.com/ctg/Manual/c06618426.pdf

You can use the HP cloud recovery tool to reinstall Windows, the drivers and the software that originally came with your notebook after you replace the drive.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

If you have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is:  9TY28UA#ABA