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‎05-20-2020 09:12 AM

HP Recommended
Product: 15-bs089nl
Operating System: Microsoft Windows 10 (64-bit)

hi, i have a problem with my computer: when i open it, it appears a screen which says smart hard disk error 

Hard disk 1 (301)

When i press f2 for system diagnostic then i go on hard drive quick check this is what appears:

SMART Check : FAILED

FAILURE ID : OU2BVW-97VA4D-XD7W2J-60BE03

Product id: 3CC90EA#ABZ

 

Please help me

2 REPLIES 2

‎05-20-2020 09:19 AM

HP Recommended

The first letter of the id is a zero and not an o like i wrote

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‎05-30-2020 01:44 PM

HP Recommended

@frafo99

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I did decode the failure ID and it refers to SMART Hard Drive Detects Imminent Failure and you need to replace the hard drive in order to correct the failure. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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