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V0Q02UA#ABA
Microsoft Windows 10 (64-bit)

Upon startup, I get a screen with the title "SMART Hard Disk Error" and 2 lines below, it says "The SMART hard disk check has detected an imminent failure. To ensure no data loss, please backup the content immediatly and run the Hard Disk Test in System Diagnostics". I then clicked F2 which brought me to the System Diagnostics page, and after running a System Extensive Test, I was greeted with a failure message. The check that failed was the "Hard Drive SMART Check" and the Failure ID is as follows: RLL488-8B8968-MFPX7F-60ET03. Does anyone have any help for this?(I have all of my systems information if needed)

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Translation:

 

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

 

You need to replace the hard drive. Back up as much as possible

View solution in original post

3 REPLIES 3
HP Recommended

Translation:

 

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

 

You need to replace the hard drive. Back up as much as possible

HP Recommended

Okay. Thank you for the help! It is greatly appreciated 

HP Recommended

See p. 36 of the Service Manual here:

 

Manual

 

Let us know if you need any more help. 

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