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‎12-28-2020 11:34 AM

HP Recommended
Product: Y6G66EA#ABZ
Operating System: Microsoft Windows 10 (64-bit)

Hi All, since some weeks when I strat the laptop I get an error message about SMART check of the hard disk not successful. The Error ID is RSKX33-8JFAB9-XD7X6K-60D503. By ckicking Enter the Windows starts and the pc runs apparently without problems, but I'm afraid there is some potential risk on the HD integrity.

Has any of you already experienced such an issue?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2020 11:40 AM

HP Recommended
Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RSKX33-8JFAB9-XD7X6K-60D503OKCND6xxxxQV12/26/20301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

These tests are not as informative as you might hope, but this result means its time to replace the drive. You can go on sometimes for months with a drive throwing an error code and one day it just stops working and in the meantime performance degrades very slowly. Post back if you want help with the replacement and software reinstall process.

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‎12-28-2020 11:40 AM

HP Recommended
Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RSKX33-8JFAB9-XD7X6K-60D503OKCND6xxxxQV12/26/20301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

These tests are not as informative as you might hope, but this result means its time to replace the drive. You can go on sometimes for months with a drive throwing an error code and one day it just stops working and in the meantime performance degrades very slowly. Post back if you want help with the replacement and software reinstall process.

Was this reply helpful? Yes No
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