SMART disk error

[aracannotbenoob]

Hello im having a error when i start up my laptop it gives smart disk error 301 when i try press f2 and run system tests it gives hard disk / ssd disk smart error GJ7EMH-BGPBN2-MFPX1F-60ED0 any ideas?

[Paul_Tikkanen]

Hi:

You will need to install a new NVMe SSD and reinstall the operating system.

According to the specs, that looks like a fairly new model so if it is still under warranty, contact HP customer service and submit a support case under the warranty,

HP ile İletişime Geçin | HP® Türkiye

If your notebook is no longer under warranty, below is the link to the service manual where you can find the NVMe SSD removal and replacement procedure.

target=_blankMaintenance and Service Guide (hp.com)

There is also a service teardown video for the model series:

target=_blankRemoving & Replacing Parts | Victus by HP 16-d0000 and 16-e0000 | HP Computer Service |...

After you replace the drive, use another PC and install the HP cloud recovery tool which will create a bootable recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility...You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

If you have to use the recovery tool on another PC, you will need to enter your PC's full product number in the tool's search window, which is 6G0F7EA#AB8