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Hello everyone!!!
3 days ago I was turning on my laptop, before victus image, a message just went saying "The SMART hard disk check has detected an imminent failure. To ensure no data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics. Hard Disk 1 (301)". Then, I updated my BIOS and my UEFI, I got a 24 code failure on the diagnosis and my laptop is still under warranty but I can't speak with HP for support as I am in Brazil (I bought this laptop in US). Do you guys have any tip to solve this problem? Sometimes my CPU was getting 87 degrees in BIOS page I don't know how bad it is.
When I get the information of the SMART on the HP SUPPORT APP, it say it's normal, I don't know who I trust LMAO
HP Recommended
If I were you I would back up my important data to an external storage device immediately.
A S.M.A.R.T. error 301 is a serious warning.
HP does have support in Brazil.
Under the HP Global Limited Warranty program,
products purchased in one country/region may
be transferred to another country/region, where
HP or its authorized service providers offer
warranty service for the same product model
number, without voiding the warranty. Warranty
terms, service availability, and service response
times may vary from country/region to country/
region. Standard warranty service response time
is subject to change due to local parts
availability. If so, your HP authorized service
provider can provide you with details
Contact HP support in Brazil at the web document at the link below.
https://support.hp.com/br-pt/contact
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HP Recommended
Seja bem-vindo!
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