cancel
Showing results for 
Search instead for 
Did you mean: 
alpine_trader
New member
4 3 0 0
Message 1 of 2
93
Flag Post
HP Recommended

SOLVED!! After HP BIOS update Thunderbolt port stopped working, reinstalling it fixed it!

HP SPECTRE X360 2019
Microsoft Windows 10 (64-bit)

SOLVED!!  I have HP Spectre x360 laptop brand new, 3 weeks old.

 

HP prompted me to update my BIOS and after I did my thunderbolt port wouldn't work, at first I thought it was my charging dock that went bad.  After reading around the internet I tried a suggested solution to rollback to the previous BIOS by holding the windows key + B and the power button thing, which did NOT work for me.   After an hour of more reading I found the option to make a BIOS recover disk on a second computer, but when I got to that link (link below) instead of clicking on the option to make a recover disk, I clicked on download the latest version and installed it again--yes, even though it was the BIOS update that originally caused my problem.  But it turns out the original update didn't take all the way or it may have gotten corrupted and THAT is what caused my thunderbolt port not to work.  Because after I downloaded and installed it again I noticed it took longer and seemed like the first time that screwed my port up was very short:  so I'm assuming the first time didn't install correctly or completely because this time it did and as soon as I downloaded and installed it my thunderbolt port now back working. 

 

The entire solution took a few minutes.

 

then scrolled down to:  "Recover the BIOS using a USB recovery drive"
then I clicked on: "Install the BIOS recovery file"
then a screen came up suggesting I download and install Assistant and then I chose the option "download and install now."
5 minutes later everything was back to normal.
 
Very odd that many HP staff bloggers were suggesting it was hardware, one even suggested reinstalling the operating system.  Probably the FIRST thing to try if your thunderbolt port stops working after an HP BIOS update IS TO DOWNLOAD AND REINSTALL IT AGAIN!  I am surprised not one of the HP staffers suggested that.  A couple of them suggested rolling back to the previous BIOS version but not to just reinstall it.  I hope this helps someone out there cuz when your port stops working you can't do much and none of the HP staff seemed to know how to fix this issue.  The issue is the process HP updated it for me is wrong, cuz when you do it yourself at their link it worked fine.
1 REPLY 1
alpine_trader
New member
4 3 0 0
Message 2 of 2
83
Flag Post
HP Recommended

SOLVED!! After HP BIOS update Thunderbolt port stopped working, reinstalling it fixed it!

p.s. you will need to look on the back of your computer - or - go to your "system information" app in your computer and look up your serial number and your product ID aka SKU#. You will need this when you go to the link to download and install the latest BIOS again.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation