SSD 250gb HP S700 cannot be seen by any OS or BIOS.

[Indigo12]

My SSD stopped working, it cannot be seen by any OS or BIOS. 

I have tried to contact HP though the site but since the system does not see either drive, I can't actually contact them.

I have "registered" the serial numbers and part numbers but HP does not actually see them as their SSDs. 

I am hoping there is a way I can contact someone to warranty both drives. 

[praveen196]

@Indigo12 Welcome to HP Community!

I understand that the SSD is not working.

I would suggest you contact our phone support and check for the support option.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Indigo12]

Hi

Thanks for your reply

I'm having problem in checking warrant for SSD:

When i input serial number - website asks me for part number

SSD has partnumber 2DP98AA#ABB

The symbol "#" always cause an error

So i can't pass this step

[praveen196 · Accepted solution]

@Indigo12

I understand your concerns,

Please click the below link to contact support. I have selected the product.

https://support.hp.com/us-en/contact-hp/product/hp-s700-250gb-solid-state-drive/17470994/model/17470...

Have a nice day!!