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‎03-21-2022 03:54 PM

HP Recommended
Product: HP Notebook - 14-bp005la
Operating System: Microsoft Windows 10 (64-bit)

Hello! I'm having problems trying to upgrade my notebook. I have a Laptop 14-BP-005LA with a 500 gb hdd and recently added an ssd m.2 Gigabyte NVMe 128 GB.

 

The notebook doesn't recognize it neither at the BIOS or Windows itself.

 

I've searched the web and in some places people talk about compatibility but I'm having a hard time trying to find exact information

 

Thanks in advance to whoever reads and writes back

 

bye!

Category:
1 REPLY 1

‎03-21-2022 04:42 PM

HP Recommended

Hi:

 

According to chapter 1 of the service manual, your notebook's M.2 slot only supports SATA M.2 SSD's, not NVMe.

 

HP 14s Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP authorized...

 

That is why the NVMe SSD you installed is not working.

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