SSD Hard drives, 2nd Drive keeps disappearing.

[Davidpne]

I have had a 2 SSD's for a while now, not been an issue apart from the odd freeze up. The other day I saw an offer for a Samsung SSD and snapped it up. Did the Disk Clone, everything is fine. But today the second drive keeps disappearing, and the computer won't pick up any USB drive. Has anyone had this issue and has a fix. I load the computer, they there, then 10 minutes later they no where to be found the computer can;t find them. Restart, sometimes they back other times they not. Really frustrating. When I put the Samsung with OS in the Slot 2, the Computer doesn't pick it up, only works in Slot 1. Before the OS ssd was in Slot 2 and worked with no issues.

HP Envy 17, 1core 7 with Leap Motion

Samsung QVO 1tb hard drive (NEW)

Scan Disk 1tb HD (old one, to be used as second)

Samsung EVO 512 (OLD no long in use, but tested and still having problems.)

[TEJ1602]

@Davidpne, Welcome to HP Support Community!

HP has only tested the drives of the storage mentioned in this service manual(pages 2 and 3)

Any other storage drives can be tried at your own discretion, which may or may not work.

Also, the best way to resolve the loose connection issue is to reseat the device.

If the issue persists, perform an extensive test. Here is how you do it-

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click the Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Davidpne]

It seems to be a USB linked issue, because when I not using my USB 3 ports the Second SSD shows up, but soon as I plug something into the USB port it disappears. 

[TEJ1602]

@Davidpne

Thanks for replying!

I would further suggest you perform the steps from the document HP PCs - Troubleshooting USB Connections (Windows 10, 😎.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Davidpne]

is there an option for windows 8.1?

[Kumar0307]

@Davidpne, the steps/instructions mentioned in the document holds good for a Win 8.1 PC. Kindly perform the steps and let us know the result in your next post.

Keep us posted.