• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-04-2020 07:47 PM

HP Recommended
Product: HP PAVILION X360 - 15-CR0091MS
Operating System: Microsoft Windows 10 (64-bit)

I need to find the hardware kit for the hard drive for my hp 2 and 1 convertible laptop. The model number is 15-cr0091ms, product number is 4BV59UA. I have seen some but I don't know what would work for this laptop. thank you

1 REPLY 1

‎06-04-2020 11:04 PM

HP Recommended

Go to support.hp.com and download the Maintenance and Service Guide for your laptop. This will provide part numbers for any special cables or mounting brackets required to install into an internal drive slot if applicable. If you are replacing an optical drive with a hard drive normally a search on Ebay will show compatible mounting systems.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.