• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-17-2020 10:14 AM - edited ‎10-17-2020 10:15 AM

HP Recommended
Product: OMEN by HP 17-cb0002ca
Operating System: Microsoft Windows 10 (64-bit)

I want to replace my 128g ssd with a 500g ssd. I have purchased a Samsung V-Nano SSD - 860 EVO SATA M.2 - 500g.

I did confirm with HP that the drive is compatible and will work.

When I installed and booted from Windows USB installation, it only displays my secondary drive.

I accessed the BIOS and honestly don't know where I can check if the hard drive is actually detected. Are there any settings I need to change in the BIOS to detect the drive?

I have searched on Google but unable to find any instructions.

Can anyone assist me with a step-by-step guide?
Thanks in advance

1 REPLY 1

‎10-17-2020 11:50 AM - edited ‎10-17-2020 11:51 AM

HP Recommended

Here is the Service Manual:

 

Manual 

 

See p. 19. HP only offered PCIe/NVME M.2 SSDs with the laptop. Usually an M.2 slot will accept ONLY SATA or EITHER SATA or NVME. However, it seems likely that in this case the M.2 slot may ONLY support NVME M.2 not SATA. Try reseating the M.2 SSD in the slot. If it does not show up and appear as an installation option to a Windows 10 installer disk and does not appear in the boot order list in the BIOS (tap F9 as you power up) then I think you need to get an NVME M.2 SSD such as the Evo 970. 

 

See p. 33. You do have a pair of M.2 slots. Have you tried the SSD in both slots?

 

Post back with any other questions and please accept as solution if this is the info you needed. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.