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HP Recommended
HP Pavilion Laptop 14-bk0nw
Microsoft Windows 10 (64-bit)

I will contact you for information about using a SSD M.2. I bought one of 256GB, a SSD Patriot Scorch model PS256GPM280SSDR. Once inserted in its slot both the os and the bios do not detect the hard disk. How can I solve the problem ? Thanks for your help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

The drive you have bought is a PCIe NVMe M2 drive. Your PC does not support such drives. You need a M2 SATA3 drive such as the Samsung M2 860evo.

 

You can see on page 2 of service manual:

 

http://h10032.www1.hp.com/ctg/Manual/c05493089

 

https://www.info.patriotmemory.com/scorch-m-2-ssd

 

Maybe you can exchange the drive.

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

 

The drive you have bought is a PCIe NVMe M2 drive. Your PC does not support such drives. You need a M2 SATA3 drive such as the Samsung M2 860evo.

 

You can see on page 2 of service manual:

 

http://h10032.www1.hp.com/ctg/Manual/c05493089

 

https://www.info.patriotmemory.com/scorch-m-2-ssd

 

Maybe you can exchange the drive.

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

HP Recommended
Thanks a lot for the assistance.
HP Recommended

Your welcome.

 

Let me know if you need further help.

 

All the best,

David

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