SSD NOT DETECTED TO CLONE

[JIMMEL1951]

HP SSD  S650 NOT RECOGNZED BY HP PAVILION LAPTOP

[Nal_NR]

Hi @JIMMEL1951,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP SSD S650 is not being recognized by your HP Pavilion laptop, which is preventing you from cloning it, you can try the following troubleshooting steps:

1. Check Physical Connections:

Re-seat SSD:

1. Power off your laptop and unplug it.
2. Open the laptop's casing (if you’re comfortable doing this) and ensure the SSD is properly connected to the SATA or M.2 slot.
3. If using an external enclosure, ensure the connections are secure.

Try Different Ports or Enclosures:

1. If using an external SSD enclosure or adapter, try connecting it to a different USB port.
2. Use a different external enclosure or SATA/USB adapter if available.

2. Check BIOS/UEFI Settings:

• Enter BIOS/UEFI:
  1. Restart your laptop and enter BIOS/UEFI settings (usually by pressing Esc, F2, F10, or Del during startup).
  2. Check if the SSD is listed under the storage or boot devices.
  3. Ensure that SATA or NVMe settings are enabled (depending on your SSD type).

3. Update Drivers and Firmware:

Update Storage Drivers:

1. Go to Device Manager (right-click Start button and select Device Manager).
2. Expand the Disk drives section.
3. Right-click your SSD (if visible) and select Update driver.
4. Follow the prompts to search automatically for updated drivers.

Update SSD Firmware:

1. Visit the HP Support website or the SSD manufacturer's website to check for firmware updates for your SSD.
2. Follow the provided instructions to update the firmware.

4. Check Disk Management:

• Open Disk Management:
  1. Press Windows + X and select Disk Management.
  2. Look for your SSD in the list of drives. If it’s listed but not recognized, it may need to be initialized or assigned a drive letter.
  3. Right-click the SSD and select Initialize Disk if prompted.
  4. Create a new partition and format the SSD if necessary.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @JIMMEL1951,

Please find the remaining steps below.

5. Use Disk Cloning Software:

• Try Different Cloning Software:
  1. Use reputable disk cloning software like EaseUS Todo Backup, Acronis True Image, or Macrium Reflect.
  2. Ensure the software is up-to-date and try running the cloning process again.

6. Check for Hardware Issues:

Test SSD on Another System:

1. Connect the SSD to another computer or laptop to check if it’s recognized there.
2. If the SSD is not recognized on any system, it might be a hardware issue with the SSD itself.

Check for Physical Damage:

1. Inspect the SSD for any visible signs of damage or defects.

7. Run Hardware Diagnostics:

• HP Hardware Diagnostics:
  1. Use the built-in HP Hardware Diagnostics tool or download it from the HP Support website.
  2. Run a diagnostic test on the SSD to check for any errors or issues.

By following these steps, you should be able to troubleshoot why your HP SSD S650 is not being recognized and take appropriate action to resolve the issue.

If you’re unable to resolve the issue, contact HP Phone Support for further assistance. They can provide additional guidance or arrange for repair.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @JIMMEL1951,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Please reach out to me if you have any questions.

Thanks

Elohi_NR 

I am an HP Employee