• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-02-2020 03:46 PM

HP Recommended
Product: Envy M6-K012dx
Operating System: Microsoft Windows 10 (64-bit)

Hello all.

 

Please bear with me as this is my first post....

 

My laptop is an Envy M6-K012dx  AMD K10 processor

 

I am attempting to upgrade the lone 1TB HDD in my laptop to an SSD.  I have tried two different manufacturers and different capacities as well.

 

Samsung 870 evo 1TB and a PNY 500MB....

I have tried both cloning the original drive and doing a fresh windows install with a bootable USB...I get as far as choosing what partition to install Windows to and i get a "No Drives Detected" error.

 

Using a USB external cable, I have initialized the drive on another machine and even done a long format....still no joy

 

I am running BIOS v F19  (The latest, I believe)

I have tried disabling Secure Boot and enabling Legacy mode, both to no avail....

 

Any other suggestions?

 

Thank in advance

2 REPLIES 2

‎11-02-2020 03:55 PM

HP Recommended

That is a somewhat older machine. Its an AMD A series 5th gen. While it runs native AHCI and should work with a SATA SSD, sometimes newer SSDs are not detectable to older machines. What exact model number is your PNY? The 870 evo is very new. 

Was this reply helpful? Yes No

‎11-04-2020 10:48 AM

HP Recommended

Thank you for the quick reply....I have ordered a refurbished Samsung 840 SSD circa 2012-2013.  Fingers crossed.

 

Thank you again for the help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.