SSD S650 failing and not recognized in HP warranty webpage

[CABB88]

Hi !!

I posted the same question in spanish community but HP has decided to closed those forums, anyway, I have a problem with 2 SSDs that I bought  with the P/N  345M8AA#ABB and both started to failed, and when I try to register the product to check support and warranty, HP site says that the product does not exists, how is that even possible??? this is a ssd that is brand new, model HP SSD  S650 and checking over internet too many people is having the same issue and the "solution" for some models is to upgrade the firmware, but I have not found it for this model S650 

By the way the issue is that the computer get freeze for 2-5 seconds each 5 min aprox, and all the time the storage usage is at 100%, I cloned the affected disks (one with Windows and one with Linux) to other ssd (different brand) and both works perfectly. 

[edit]

[Raj_05]

Hi @CABB88,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[CABB88]

Hi !!!

Sorry for the delay, I will send you in direct message the S/N, the P/N I can share it here for future consults from other people: 

P/N: 345M8AA#ABB

Regards