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‎12-14-2020 06:36 PM

HP Recommended
Product: hp 17-bs061st
Operating System: Microsoft Windows 10 (64-bit)

Hi! I have an HP 17-bs061st & just received my new SSD & I'm trying to install it but it's not showing up!

 

It's a Samsung (MZ-V7E500BW) 970 EVO SSD 500GB - M.2 NVMe Interface Internal Solid State Drive with V-NAND Technology

 

Can anyone help?

 

Thanks!

JenBcute
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2020 07:19 PM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

HP 17 Laptop PCHP 17g Laptop PCHP 17q Laptop PC Maintenance and Service Guide

 

Chapter 1, page 3 has the supported drive types.

 

The reason the NVMe drive you installed isn't showing up is because your notebook's M.2 slot only supports SATA SSD's, not NVMe.

 

There is no fix other than to return/exchange the NVMe drive for a SATA one.

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3 REPLIES 3

‎12-14-2020 07:19 PM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

HP 17 Laptop PCHP 17g Laptop PCHP 17q Laptop PC Maintenance and Service Guide

 

Chapter 1, page 3 has the supported drive types.

 

The reason the NVMe drive you installed isn't showing up is because your notebook's M.2 slot only supports SATA SSD's, not NVMe.

 

There is no fix other than to return/exchange the NVMe drive for a SATA one.

1 person found this reply helpful
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‎12-17-2020 02:11 AM

HP Recommended

Thank you for letting me know what the problem was! Got the right one on the way now!!!

JenBcute
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‎12-17-2020 06:42 AM

HP Recommended

You're very welcome.

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