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‎12-03-2019 02:16 AM - edited ‎12-03-2019 02:20 AM

HP Recommended
Product: HP Spectre x360 15-ch020d
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

For 1,5 year now I have this Spectre laptop. Ever since the beginning I experience lockups sometimes. Like, I activate a window and it takes 1 to more seconds of freezing before it reacts on any input at all. I upgraded windows home to pro. Even had to reinstall completely once due to a Microsoft upgrade f*ck*up.  But this behavior kept appearing now and then. I figured it's probably network or storage related, so I started updating drivers as much as possible.  But I noticed HP support has no new firmware nor new drivers for my SSD. The SSD inside it seems to be as pm981 NVMe PCI-E SSD Drive (known as MZVLB1T0HALR-000H1 ) and the driver is a Microsoft driver from 2006 (!!!!!). They gotta be kidding, right? I mean... that is almost 15 years old. Even before Windows 7.

 

Does anyone know how to get a decent and recent driver for this SSD? Samsung seems not to offer them for download since it's OEM responsibility?

 

Regards, Eric

1 REPLY 1

‎12-05-2019 12:34 PM

HP Recommended

@BroederTuck,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is freezing randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number for your computer?

 

Meanwhile, I recommend you run a system test on the computer to make sure that there are no hardware issues on the computer.

 

Follow the steps in the below article to run the system test.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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