Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion - 14-ce0988nl
Microsoft Windows 10 (64-bit)

How's it possible that my laptop and the SSD have crashed and (according to the laptop repair centre I took it to) data on the SSD cannot be recovered? My laptop is only 3 years old., no signs of warning whatsover.

 

The computer started switching itself off and restarting approx every 20/30 mins one night. The morning after it did the same, then I would get a black screen and caps lock flashing, and that's it.

 

Took it to a reputable repair shop, said it's the motherboard and nothing can be done. Then tried to recover data and they could not load the SSD on any device to access/transfer the data. They said "the SSD has failed".

 

Can anyone help please?

1 REPLY 1
HP Recommended

Hello @MarcoC17 

 

For standard user, the ssd is dead.

If it is very important data I would ask a professional data recovery company to check if a recovery is possible.

 

Read this:

https://www.makeuseof.com/tag/5-warning-signs-ssd-break-fail/

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655827327911.png

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.