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HP Recommended
HP Pavilion 15-cs2100nl
Microsoft Windows 11

Hi,

In my Hp Pavilion is installed an SK Hynix BC501 NVME SSD .

Since 1 month or 2 I'm receiving from Windows the warning "Reliability is degraded", it estimates the remaining life at 2% right now (I noticed it at 4% some weeks ago).
So I checked the S.M.A.R.T. and there is a critical warning that says NVM subsystem reliability has been degraded, but these bits of the S.M.A.R.T. should also be not persistent.

Is there a way to reset them and see if the critical warning will came back?

How is that remaining life extimated?

 

I'm asking that because total host writed are 23TB  that should not kill an SSD, the read/write speed is good, the sectors are all accessible and temperatures are good.

Thanks in advance

1 REPLY 1
HP Recommended

I just wont to inform the other users that my research was unsuccessful, and I was not able to do anything. To not have issues, loose data and have an unusable laptop suddently one day, I change my SSD spending my own money.

I just want to point out that I'm not the only one having that issue on that SSD and lots of HP Pavilion have it mounted.

For my point of view it is unaccettable to have an SSD that fails after 3 years and some months of usage (I never had issues with other SSDs that I own from 9 years).

It is also unaccettable that it is the 3rd issue I have with this laptop, the first 2 were fixed from the seller guarantee(that I extended to 3 years)  so I had to stay without it for 2 times.

This is not a reliability I could expect from a laptop that was sold in the 800 -1000 € price range.

Oh I forgot to say that the assistant that answered me at the support call was completly not prepared, incompetent and not professional, she answered me that HP does not recall any product for known issues, and after I reminded her about a battery recall that HP did in the past, she laughed and sayd HP never sold laptops with potentially dangerous batteries.

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