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Common problems for Battery
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HP Recommended

Wanted to call out that this was shared earlier:

 

ENVY 13t-ah100 BNBPCENVY 13t-ah100 BNBPC

HP Recommended

Unfortunately, I see only one other possibility if you can't provide me with the #xxx information.

 

If you can enter the device manager and open the Disk drives section you should be able to see the brand name of your SSD.

 

Once you provide that will check to see if the SSD manufacturer has a diagnostic utility for their SSD products. Most SSD manufacturers do provide a diag utility.

 

Otherwise we are at the end of the road with what I can do for you.



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