SSD invisible after BIOS update

[Marcel62]

Yesterday i installed a new BIOS version (version F37) on my 14-am011nd notebook. After the BIOS install the extra SSD (120 GB) wasn't visible anymore.

 I tried to go back to the old BIOS version (F22) but that isn't possible. How can i use the SSD again?

[KrazyToad]

@Marcel62

Welcome to HP Community

I have gone through your Post and would like to help

You could try a BIOS Recovery and check if that helps

Link: https://support.hp.com/in-en/document/c02693833

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Marcel62]

@KrazyToad

Thanks for your help. Unfortunately it hasn't helped yet. When I perform a BIOS recovery, the BIOS version remains F37. If I want to install an older version using a USB stick, I get the message: BIOS Image file specified is not intended for this system.

[The_Fossette]

@Marcel62

I recommend you restore the BIOS defaults following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c02693833

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Marcel62]

@The_Fossette

I restored the defaults, still the SSD disk stays invisible.
I noticed if i reset the CMOS i always got the message "The CMOS checksum is invalid" (before the actual reset).

Tried thos several times. Don't know if this is expected behaviour?

Thank you and best regards,

Marcel

[The_Fossette]

@Marcel62

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!